Customer Service Assistant
Dubai, United Arab Emirates
Full timeOn-site
Job description
Role Overview
Join our organization as a Customer Service Assistant and play a key role in delivering exceptional service for our valued clients. As part of our team in Dubai, you'll work in an ONSITE environment focused on supporting diverse customers and ensuring a positive experience at every touchpoint.
Responsibilities
- Respond to customer queries and resolve issues efficiently via phone, email, or face-to-face interactions.
- Maintain accurate records of customer interactions and transactions using Microsoft applications.
- Collaborate with team members to improve service procedures and ensure customer satisfaction.
- Handle complaints and provide appropriate solutions within agreed timelines.
- Support administrative duties as needed within the customer service department.
Must have requirements
- At least 1 year of customer service experience in a similar capacity.
- Excellent communication skills in Arabic or Russian and English.
- Proficiency in Microsoft Office tools, particularly Excel.
- Strong interpersonal abilities and a customer-centric approach.
Nice to have requirements
- Familiarity with CRM systems and customer service software.
- Previous work experience in a multicultural environment.
- Basic knowledge of other languages commonly spoken in the region.
Perks and Benefits
- Supportive and inclusive work culture.
- Opportunities for professional growth and skill development.
- Competitive compensation packages.
- Employee wellness programs and onsite facilities.